Acceptable Use Policy
Last updated: 24 June 2026
(Incorporated policy forming part of the Roster+ Portal Terms of Use — Part A)
0. Status & Front Matter
0.2 What this Policy is. This is the Roster+ Acceptable-Use Policy (this "Policy" or the "AUP"). It is one of the incorporated policies that forms part of, and is binding under, the Roster+ Portal Terms of Use (the umbrella "Part A"), as set out in Part A clauses 0.4(b) and 29.4. It consolidates and expands the conduct rules already binding under Part A, in particular clauses 12 and 12.3A (Acceptable Use & Prohibited Conduct, including respect and anti-harassment), 9.5 (anti-circumvention), 9.9–9.10 (Communications, unlawful discussions, and side-deals), 14A (payments and chargebacks), 19 (suspension and termination), and 21 (AML/CFT and reporting).
0.3 Operator. The Portal is operated, and this Policy is given, by TRANSCENDA COMPUTER SYSTEMS & COMMUNICATION EQUIPMENT SOFTWARE DESIGN EST. (the "Operator", and in this Policy also "Roster+", "we", "us", or "our"), as defined in Part A clause 1.1. The Operator is the sole legal operator of, and contracting party in respect of, the Portal (Part A clauses 1.1, 1.4, 1.5).
0.4 Defined terms. Capitalised terms used but not defined in this Policy have the meaning given in Part A, including Portal, Services, User, Performer / Artist, Client / Promoter, Organisation, Owner, Admin, Communications, Company Number, Verified WhatsApp, Content, User Content, Coins, Booking, Booking Request, and Engagement (Part A clauses 3 and 9).
0.5 Who is bound. This Policy binds every User of the Portal in every capacity, on every channel described in Part A clause 9 (including in-Portal messaging, email, WhatsApp via the Company Number (+971 4 368 2705) WhatsApp Business API, SMS, push notifications, voice or telephone, social media, and any current or future channel). An Organisation is responsible for the conduct of the artists it manages, who exist as Claim Profiles under the Organisation; the standards in this Policy apply to those artists through the Organisation's responsibility for them (Part A clauses 2.2, 13.4, and Schedule D).
0.6 Relationship to Part A. This Policy is subordinate to Part A and is read consistently with it. Nothing in this Policy excludes, restricts, or limits any right or remedy that the law of the UAE makes mandatory and non-excludable for consumers (Part A clauses 0.5, 0.6, 14.5). In any conflict, Part A and the mandatory laws of the UAE prevail. This Policy is not a free-standing contract; it takes effect as part of the Agreement constituted by Part A and its Schedules.
0.7 Why these rules exist. Communications run on our channels, which are operated by us, monitored, and recorded for safety, quality, dispute resolution, fraud prevention, AML/CFT, and compliance (Part A clauses 9.3, 9.4). No message on a company channel is a personal or private communication of any counterparty. We do not pre-screen, endorse, or guarantee the content of User Communications, and the monitoring and recording in Part A clause 9.4 does not make us responsible for, or a party to, what Users discuss, agree, or arrange (Part A clauses 9.9(b), 9.10). These rules set the standard of conduct we require so that the Portal remains lawful, safe, and respectful for everyone.
1. General Standard of Conduct
1.1 Lawful, respectful, honest use. You must use the Portal, the Services, and every Communication channel lawfully, respectfully, honestly, and in compliance with all Applicable Laws, Part A, the applicable Schedule(s), and this Policy (Part A clauses 12.1, 15A.1).
1.2 You are responsible for what you do and say. You are solely responsible for the content of your Communications and User Content and for anything you say, share, agree, or arrange through any channel (Part A clauses 9.10, 10.4). Acting through a company channel (including the Company Number) does not transfer that responsibility to us.
1.3 The same rules apply on every channel. The prohibitions in this Policy apply equally on in-Portal messaging, email, the WhatsApp Company Number, SMS, push, voice or telephone, social media, and any other current or future channel, notwithstanding that those Communications run on our channels (Part A clauses 9.1, 12.3A).
1.4 Continuing obligation. These standards apply at registration and on a continuing basis, and are repeated each time you use the Portal, list, make a Booking Request, communicate, or form an Engagement (Part A clauses 15A.1, 15A.7).
2. Prohibited Conduct — Respect, Harassment & Abuse (zero tolerance)
This Section consolidates and expands Part A clause 12.3A (Respect & anti-harassment — zero tolerance). We operate zero tolerance for sexual, harassing, abusive, or discriminatory content or conduct.
2.1 No abusive, offensive, or hateful language. In any Communication or Content on the Portal or our channels, you must not use, send, or post: (a) abusive, offensive, threatening, hateful, discriminatory, or harassing language; (b) swearing, profanity, obscenities, slurs, or insults directed at another User, at our staff, or at any person; or (c) language intended to intimidate, demean, humiliate, provoke, or pick a fight with another User or our staff.
2.2 No harassment, threats, or intimidation. You must not: (a) harass, bully, stalk, intimidate, or threaten any User, our staff, or any person, whether once or repeatedly; (b) make any threat of violence, harm, or reprisal, or any threat against a person, their family, their property, or their reputation; or (c) engage in coercion, blackmail, or extortion of any kind.
2.3 No discrimination. You must not discriminate against, or direct hateful, demeaning, or harassing conduct at, any person on the basis of race, ethnicity, nationality, religion, gender, sex, disability, age, or any other protected or personal characteristic.
2.4 No sexual harassment or unsolicited sexual conduct. You must not: (a) engage in sexual harassment of any User, our staff, or any person; (b) make unsolicited sexual advances, comments, propositions, or requests, or persist after any indication that they are unwelcome; or (c) condition, or appear to condition, any Booking, fee, rating, or engagement on a sexual or romantic act or favour.
2.5 No sexual, nude, obscene, or explicit material. You must not send, post, request, or transmit, on any channel: (a) sexually explicit, pornographic, nude, indecent, or obscene images, photographs, video, audio, drawings, or text; (b) disrespectful, obscene, or sexually explicit emojis, stickers, or symbols; or (c) any sexualised material concerning a child, or any other unlawful sexual content (see Section 5).
2.6 No grooming or exploitation. You must not use the Portal or any channel to groom, sexualise, exploit, or endanger any person, and in particular any minor or any vulnerable person.
2.7 No impersonation or identity abuse. You must not impersonate any person, our staff, or any other User, misrepresent your affiliation, or use another person's identity, account, or likeness without authority (Part A clauses 12.2, 8.4).
2.8 No other harmful or unlawful content. You must not post or transmit content that is otherwise unlawful, harmful, defamatory, deceptive, or designed to harm another User, our staff, the Portal, or any third party (Part A clause 12.2).
3. Prohibited Conduct — Platform Integrity & Anti-Circumvention
This Section consolidates Part A clauses 9.5 (anti-circumvention), 12.2 (prohibited conduct), and 12.3 (protecting the Coin model).
3.1 No circumvention to avoid fees (no off-Portal side-deals after contact). Once the Portal has connected you with another User — including through a Listing, a Booking Request, a notification, or any company-channel thread — you must not: (a) solicit, arrange, or accept off-Portal contact with that User for the purpose of booking, performing, or paying outside the Portal; (b) exchange personal contact details (telephone number, personal email, social handles, or similar) in order to take the engagement off-Portal; (c) take, divert, or attempt to take a Booking off-Portal, or otherwise circumvent the Portal, its Booking process, or its fees, after contact has been made through the Portal; or (d) encourage or induce another User to do any of the above. We do not disclose Users' personal contact details to each other; all Communications are routed through the Portal and the Company Number (Part A clause 9.3). Any agreement, side-deal, or arrangement Users purport to make outside the Portal's formal Booking process is not a Portal Booking, carries no delivery undertaking (Part A clause 15) and no refund protection (Part A clause 16), breaches the anti-circumvention terms, and we are not a party to it and bear no liability for it (Part A clauses 9.5, 9.10).
3.2 No fake, sham, or manipulative listings or bookings. You must not: (a) create fake, fraudulent, duplicate, or misleading Listings, profiles, or accounts, or list a Performer you have no authority to list (Part A clause 13.4); (b) conduct wash, circular, sham, or self-dealing bookings, or any booking that is not a genuine engagement (Part A clauses 12.2, 16.12, 21.4); (c) submit false, misleading, or forged information or documents (Part A clauses 5.7, 8.4); or (d) manipulate, inflate, trade, or game ratings, the reputation / demand indicator, search position, or any Platform Tool (Part A clause 15A.8).
3.3 No abuse of the Coin model. You must not attempt to cash out, transfer, gift, pool, split, sell, or otherwise convert Coins contrary to Part A clause 6, nor structure transactions to defeat the single-purpose, non-transferable, non-cash-redeemable nature of Coins (Part A clauses 6.1–6.3, 12.3).
3.4 No payment abuse or improper chargebacks. You must not: (a) use any stolen, unauthorised, fraudulent, or compromised card or payment instrument, or process payments for another person without authority (Part A clauses 14A.7, 14A.8); (b) initiate an improper or abusive chargeback, including a chargeback in respect of Coins that have been consumed or a Service that has been completed, otherwise than through our proper internal complaints and refund process (Part A clauses 14A.5, 26.1); or (c) launder funds, or use the Portal to disguise the source, ownership, or destination of funds (Part A clauses 12.2, 21). You must use our internal complaints and refund process (Part A clause 26.1) and the cancellation-by-cause process (Part A clause 16) before initiating any card chargeback.
3.5 No scraping, harvesting, or unauthorised access. You must not: (a) scrape, crawl, harvest, index, or systematically extract data, Listings, profiles, Content, or contact information from the Portal by any automated or manual means; (b) use bots, spiders, or automated tools to access, copy, or interact with the Portal except as we expressly permit; or (c) access, or attempt to access, any account, data, area, or system you are not authorised to access, or circumvent any authentication, access control, or rate limit.
3.6 No interference, reverse-engineering, or malware. You must not: (a) introduce, transmit, or attempt to introduce any virus, worm, trojan, ransomware, spyware, malicious code, or other harmful component into the Portal or to any User; (b) reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Portal or any Platform Tool, except to the extent that restriction is prohibited by mandatory law; (c) probe, scan, penetration-test, overload, flood, or disrupt the Portal, its infrastructure, or its security (including any denial-of-service or injection attempt); or (d) interfere with, disable, or impair the proper working, integrity, or security of the Portal or any other User's use of it.
3.7 No spam or prohibited messaging. You must not send spam, bulk, unsolicited, or prohibited messages on any channel, and you must use the WhatsApp Company Number lawfully and consistently with WhatsApp's Business Messaging Policy and applicable UAE telecommunications rules (including TDRA requirements) (Part A clauses 9.5, 9.9(c)).
3.8 No IP infringement. You must not post, transmit, or use any Content that infringes any third-party intellectual-property or other right, or that you do not own or have the necessary rights to use (Part A clauses 10.4, 12.2).
4. Prohibited Conduct — Illegal Discussions & Activity on Our Channels
This Section consolidates Part A clauses 9.10 (content of Communications; unlawful discussions; side-deals) and 21 (AML/CFT and reporting).
4.1 No unlawful discussions, planning, or facilitation. You must not use any channel — including in-Portal messaging, the WhatsApp Company Number, or any other Communication channel — to discuss, plan, propose, facilitate, advertise, or conduct anything unlawful, including: (a) fraud, money laundering, terrorist financing, or sanctions evasion; (b) human trafficking, exploitation, or any sexual offence, including any offence involving a minor; (c) illegal drugs, controlled substances, weapons, or other prohibited or illegal goods or services; (d) bribery, corruption, blackmail, or extortion; (e) any child-sexual-abuse material (CSAM) or other unlawful sexual content (see Section 5); or (f) any other criminal activity or activity prohibited under UAE law.
4.2 No use of the Portal to arrange unlawful engagements. You must not use a Listing, Booking Request, Engagement, or any side-deal to procure, supply, or pay for anything unlawful, or to disguise an unlawful purpose as a lawful Booking.
4.3 Monitoring, preservation, and our right to cooperate with authorities. Communications on our channels are monitored, recorded, and stored (Part A clause 9.4). Where we become aware of unlawful or prohibited content or conduct on our channels, we may, subject to your mandatory rights and the Privacy Policy: (a) review, restrict, remove, suspend, or terminate the content, Communication, Booking, or Account; (b) preserve evidence (including messages, metadata, and transaction records) on a tamper-evident basis; and (c) report to, and cooperate with, the competent authorities and law-enforcement agencies, including the UAE police, the UAE Financial Intelligence Unit, regulators, card schemes, banks, and the PSP, as permitted or required by law (Part A clauses 9.10, 14A.9, 21.8). We will report unlawful content — including child-sexual-abuse material and sexual offences — to the competent authorities and law enforcement (Part A clauses 12.3A, 21).
4.4 Side-deals are not Portal Bookings. Any agreement, side-deal, or arrangement that Users purport to make between themselves, through any chat or otherwise, that is outside the Portal's formal Booking process is not a Portal Booking, carries no delivery undertaking (Part A clause 15) and no refund protection (Part A clause 16), breaches the anti-circumvention terms (Section 3.1; Part A clause 9.5), and we are not a party to it and bear no liability for it (Part A clause 9.10). You indemnify us in respect of your Communications and any such arrangement (Part A clause 18).
5. Child Safety & Sexual Offences (absolute prohibition)
5.1 Absolute prohibition. The creation, request, sending, possession, sharing, or facilitation of child-sexual-abuse material (CSAM), the sexualisation, grooming, or exploitation of any minor, and any sexual offence, are absolutely prohibited and have no tolerance of any kind.
5.2 Immediate action and mandatory reporting. On any credible indication of such material or conduct, we will immediately remove and preserve the material, suspend or terminate the Account (Part A clause 19), preserve evidence, and report to the competent UAE authorities and law enforcement, and cooperate fully with any investigation, as permitted or required by law (Part A clauses 12.3A, 21). This action is not a substitute for, and does not limit, any obligation imposed on us by law.
6. Reporting & Our Right to Investigate
6.1 Report misuse. If you experience or witness any breach of this Policy — including harassment, abusive or sexual content, threats, a fake Listing, an off-Portal solicitation, fraud, or any unlawful conduct — you should report it to us through the in-Portal reporting tools (where provided) or the contact channels in Part A clauses 9.7 and 28.9.
6.2 We may investigate. We may investigate suspected breaches of this Policy and monitor Communications as set out in Part A clause 9.4, and may require additional information or verification (Part A clauses 5.4, 12.5, 21.2).
6.3 Cooperation. You must cooperate reasonably with any investigation and provide requested information and evidence; refusal or failure to do so may itself result in measures under Section 7 (Part A clauses 21.2, 21.6).
7. Consequences of Breach
7.1 Range of measures. A breach of this Policy is a breach of Part A (clauses 12, 12.3A). Subject to your mandatory consumer rights and to applicable law, we may take one or more of the following measures, proportionate to the breach, with or without prior notice and, for cause or risk, immediately (Part A clauses 12.4, 19.2): (a) issue a warning; (b) remove, restrict, hide, or edit the offending Content, Listing, rating, or Communication (Part A clauses 12.4, 15A.8); (c) mute, throttle, or restrict your messaging or use of specific features or channels; (d) suspend your Account or access, in whole or in part (Part A clause 19.2); (e) terminate / delete your Account and end your licence to use the Portal (Part A clauses 19.2, 19.4); (f) void, freeze, or reverse any related Booking Request, Engagement, or Booking, and withhold related Payouts (Part A clauses 14A.8, 16.12); (g) apply lawful forfeiture and set-off and recover our resulting losses, including chargeback, fraud, or anti-circumvention losses (Part A clauses 12.4, 14A.8, 14D); (h) preserve evidence and report to, and cooperate with, the competent authorities and law enforcement (Part A clauses 9.10, 14A.9, 21.8, and Sections 4.3, 5.2 of this Policy); and (i) pursue any other remedy available at law, including under the indemnity in Part A clause 18.
7.2 Escalation and zero-tolerance categories. Measures are generally proportionate and may escalate from a warning to suspension and then termination for repeated or serious breaches. However, for the zero-tolerance categories — sexual, harassing, or abusive content (Section 2), unlawful conduct (Section 4), and child-safety or sexual offences (Section 5) — we may proceed immediately to removal, suspension, or termination, and to reporting, without first issuing a warning (Part A clauses 12.3A, 19.2).
7.3 Effect on balances. Suspension does not of itself forfeit any Coin balance, Earnings, or accrued refund right (Part A clause 19.3). Forfeiture applies only where lawful and disclosed, and is not used to defeat a mandatory refund (Part A clauses 19.5, 19.6). On termination, Coins and Earnings are treated in accordance with Part A and your mandatory refund rights (Part A clauses 16, 19.4).
7.4 Mandatory rights preserved. All measures under this Section are subject to the mandatory rights of consumers under UAE law, which cannot be excluded or limited and which prevail to the extent of any conflict (Part A clauses 0.6, 14.5).
7.5 Cure and appeal. Where a measure is taken, you may seek to cure the issue or appeal it through the contact channels in Part A clauses 9.7, 28.9, and the dispute-resolution process in Part A clause 26. Where a suspension is resolved in your favour, paused balances and Bookings are restored or settled in accordance with Part A (clause 19.3).
8. General
8.1 Incorporation and precedence. This Policy is incorporated into and binding under Part A (clauses 0.4(b), 29.4) and is subordinate to it (Part A clause 0.5). In any conflict, Part A and the mandatory laws of the UAE prevail.
8.2 Changes. We may amend this Policy in accordance with Part A clause 20 (Change of Terms), with notice and, for material changes, on the basis set out in that clause. Changes apply prospectively. Accepted versions are versioned, timestamped, and archived (Part A clauses 20.4, 24.2).
8.3 Survival. The provisions of this Policy that by their nature survive — including the conduct standards, the reporting and cooperation rights, the consequences of breach, set-off, and the indemnity cross-references — survive suspension or termination, consistently with Part A clause 28.7.
8.4 Interpretation. Headings are for convenience only. "Including" means "including without limitation". The singular includes the plural and vice versa. Terms not defined here have the meaning given in Part A.
8.5 Language. This Policy is made available in English and Arabic; the Arabic version prevails for UAE consumers in the event of any conflict (Part A clause 0.3). The Arabic version must exist and be available before any reliance on this Policy.
8.6 Contact. Reports, complaints, and notices under this Policy may be sent to us at the registered address in Part A clause 1.2, the contact email [email protected], or any designated contact channel published on the Portal (Part A clauses 9.7, 28.9).
Questions about this document? Email [email protected] or see all legal documents.